Emergency Numbers
Short answer: In Makkah and Madinah, for any emergency, call 911 first. It is the unified emergency number that connects you to the police, medical help and other services. Save all the numbers below on your phone and carry a printed copy of this page.
Saudi Arabia: immediate help
| Service | Number | When to call |
|---|---|---|
| Unified emergency number | 911 | Any emergency, a missing person or danger |
| Police | 999 | Theft, a fight, a police report |
| Ambulance (Saudi Red Crescent) | 997 | Illness, injury, someone unconscious |
| Civil Defence | 998 | Fire or a building incident |
| Traffic | 993 | A road accident |
Health and pilgrim support
| Service | Number | When to call |
|---|---|---|
| Ministry of Health call centre | 937 | Medical advice and guidance, 24/7 |
| Ministry of Hajj and Umrah, Pilgrim Care Center | 1966 | Umrah complaints or help, 24/7, 11+ languages |
Pakistan Embassy and Consulate
Contact them if a passport is lost, someone is arrested, seriously ill or passes away.
| Office | Number (dialled within Saudi Arabia) |
|---|---|
| Consulate General of Pakistan, Jeddah | 012-6691046 |
| Consulate, Community Welfare | 012-6611661 |
| Consulate, Community Welfare | 012-2610574 |
| Embassy of Pakistan, Riyadh | 011-4887272 |
The Jeddah Consulate usually handles matters in Makkah and Madinah.
Our help
| Service | Number |
|---|---|
| AZZAM customer support (from Saudi Arabia) | 00923000341403 |
| Nusrah volunteers, Aazmeen Circle | 00923181113939 |
What to say when you call
- Your name, and that you are a Pakistani pilgrim.
- Where you are: the hotel name, or the Haram gate’s name and number.
- What has happened, briefly.
- Your phone number, so they can call back.
Speak slowly and clearly. If language is a problem, hand the phone to a nearby official or companion, or show the hotel card.
Do
- Save these numbers on your phone before you travel.
- Print this page and keep it with your passport copy.
- In an emergency, also inform your travel agent and family straight away.
Don’t
- Don’t call emergency numbers without need.
- Don’t hang up in panic until the operator tells you to.
- Don’t hand your passport or money to a stranger, even if they claim to be helping.
Numbers taken from official sources (checked 8 November 2026). They will be rechecked before every season.