What if my luggage doesn't arrive at the airport?
Short answer: Before leaving the airport, file a report at the airline’s lost-baggage counter and get a receipt. When the bag is found, the airline usually delivers it to your hotel.
What happened
Your bag didn’t come out on the belt, or it arrived damaged or empty.
What to do now
- Wait a little at the belt and check the neighbouring belt too.
- Go to the airline’s lost-baggage counter. Show your boarding pass and baggage tag.
- Get the report number and receipt, and give your hotel address and Saudi number.
- Don’t hold up your group. Take the receipt and go to the hotel with them.
- Inform your travel agent.
Who to contact
- The airline’s lost-baggage counter
- Your travel agent
- Nusrah volunteers
When to escalate
If the bag hasn’t arrived in two or three days, contact the airline again with your report number, and tell your agent.
Prevent it next time
- Keep essentials, medicines and a change of clothes in your hand bag.
- Write your name, passport number and phone number on your bag.
- Keep a photo of your bag on your phone.