Emergency numbersاردو

What if no one comes to pick me up at the airport?

Short answer: Don’t panic and stay calm. Getting you from the airport to your hotel is your Saudi company’s responsibility, and Ministry of Hajj and Umrah representatives at the airport will also help you.

What happened

You have come out with your luggage, but you can’t see your vehicle or driver.

What to do now

  1. Show your visa to the scouts or Ministry representatives outside. They will look for your company’s vehicle.
  2. If you booked private transport, call the driver.
  3. Tell your travel agent so they can speak to their Saudi company.
  4. Stay together with your group and keep your luggage with you.

Who to contact

  • Ministry of Hajj and Umrah representatives at the airport
  • Your travel agent
  • The Ministry of Hajj and Umrah Pilgrim Care Center: 1966

When to escalate

If it takes a long time, speak to the Ministry representatives again or call 1966. If the company is late, the Ministry will take you to your hotel.

Don’t

  • Don’t go with an unknown taxi driver.
  • Don’t hand your passport or luggage to anyone unofficial.

Prevent it next time

  • Before departure, write your agent’s and driver’s numbers on paper as well.
  • Buy a Saudi SIM at the airport straight away.