What if someone gets separated in the Haram?
Short answer: Don’t panic; this is very common and most people are found quickly. Go to your agreed meeting point and wait there; don’t search all over.
What happened
In the crowd, a family member, elderly person or child has become separated from you, and you can’t reach them by phone.
What to do now
- Go to the meeting point you agreed for after Umrah, and stay there.
- Post in the group WhatsApp and share your location.
- Tell the nearest Haram official the person’s name, age and clothing colour.
- If the person knows the hotel’s address, send a companion to the hotel.
Who to contact
- Your group leader or companions
- Haram officials
- The unified emergency number 911, especially for a child or elderly person
- Nusrah volunteers
When to escalate
If there is no contact for a long time, report it on 911 and tell your travel agent. If a child or elderly person is missing, don’t wait; report it immediately.
Prevent it next time
- Put the hotel card and a phone-number slip in every person’s pocket.
- Give elderly people and children a wristband with their name and phone number.
- Agree a meeting point every time you go to the Haram.